The Terms and Conditions govern the supply of goods sold by Borders Safety Supplies Ltd (No. SC343593) of Unit 1, Dunsdale Workshops, Dunsdale Road, Selkirk, TD7 5EA ("we" and "us") to the customer ("you") and constitute the entire and only agreement between us in relation thereto.
1. This Website
1.1 This website is owned and operated by Borders Safety Supplies Ltd. If you choose to order any products from us , we, will be the contracting party.
1.2 The terms and conditions set out below will govern your use of the Borders Safety Supplies website and any transactions entered into between you and us. Accordingly, you should read them carefully and ensure you understand and agree to them before placing your order. By using this website and/or placing an order you agree to be bound by these terms and conditions.
1.3 We may change these terms and conditions from time to time and you should therefore check them whenever you place an order.
1.4 These terms and conditions shall not affect your statutory rights.
2. Placing Orders
2.1 All orders placed by you are subject to acceptance by Borders Safety Supplies Ltd. Acceptance of your order by us will take place when we dispatch your order to you.
2.2 When you place an order on our website we will e-mail you acknowledgement of your order and debit the card you have chosen to pay with unless we agree in our absolute discretion to accept an alternative payment method. This will not , however, constitute acceptance of your order by us. We may choose not to accept your order for any reason without liability.
2.3 Except as entitled under statute, once you have placed your order, you will not be able to make any changes.
2.4 Prices may change without notice, but the price quoted on the website at the time you place your order is the price you will be charged.
2.5 All prices are exclusive of VAT.
2.6 You may cancel your order for any item purchased on this website and receive a full refund (excluding costs in respect of postage and packaging.) To do so you must:
2.6.1 advise us by e-mail email@example.com or post within seven working days of delivery your item(s), quoting your order number.
2.6.2 take reasonable care of the item(s); leaving all item(s) intact. The item(s) should be returned in original packaging;
2.6.3 return the item(s) to us as soon as possible but certainly within 14 days. When returning an item , please include the reason for return. Please ensure you obtain a Certificate of Mailing from the Post Office. Borders Safety Supplies Ltd does not accept responsibility for the loss of packages sent back to us by a customer, therefore, we encourage you to return your items using recorded delivery. Proof of postage and recorded delivery recepits need to be retained by the customer. You will be responsible for the cost of returning the item(s) to us unless the item(s) are faulty.
3.1 Terms and conditions for delivery are only applicable to the UK mainland.
3.2 Any dates/times quoted are an estimate and we shall not be liable for failure to deliver by such date/times.
3.3 Orders are dispatched via Royal Mail or our approved carrier. Every effort is made to deliver within 2/3 working days. However should an item(s) be out of stock at the point of order, we will notify you by e-mail at the earliest opportunity.
3.4 We reserve the right to deliver part orders if item(s) are out of stock. This does not entitle you to cancel the order.
3.5 In the event of a delivery shortage or a delivery of faulty/damaged goods please notify us within 3 working days of receipt of delivery.
3.6 Claims for non-delivery must be made to us within 5 working days of the delivery date shown on the invoice.
4. Returns Policy
4.1 If you are not satisfied with any item supplied to you by us, you may return that item to us for a replacement or a refund.
4.2 Items shall be redeemed as faulty at our sole discrection
4.3 Faulty or damaged goods may be returned to us under the following conditions:
4.3.1 You should notify us of the faulty/damaged goods within 3 working days of receipt of delivery.
4.3.2 Items should be returned in the original packaging with all component parts/paperwork etc included.
4.4 We shall be under no liability under the warranty in this condition:
4.4.1 In respect of any defect arising from wilful damage, negligence, abnormal storage conditions, failure to follow the recommended manufacturers instructions whichever is appropriate (whether oral or in writing).
4.4.2 If the total price of the goods has not been paid by the due date of payment.
4.4.3 In respect of any type of defect or damage specifically excluded by us by notice in writing; or if you make further use of the goods after giving notice in accordance with this condition.
4.5 Our liability for any and all purposes including loss consequential to a breach of these terms and conditions or if any item supplied is in any way unsatisfactory shall be limited to a maximum of the value paid by you to us.
5.1 All rights, including copyright, in this website are owned by or licensed to us. You may not copy the website or any part of it or use it for any purpose other than consideration and purchase of our products.
5.2 You will use reasonable endeavours to detect and destroy any viruses and other forms of malicious software.
5.3 You will be solely responsible for ensuring the security of any of your passwords.
For the avoidance of doubt if there should be any dispute under these terms and conditions, or the contract between you and us, then such dispute shall be dealt according to Scottish law.